Rillo’s Restaurant

11 Reviews and Comments on “Rillo’s Restaurant”

1. #1 MB
   on Feb 17th, 2010 at 8:18 pm

   Worst service ever received. This is unbelievable. We pick up Rillo’s to-go soup and garlic bread at least once a week. We always ask for gift certificates to use there. On Valentines Day after returning from a day of skiing, we were hungry for our usual seafood bisque. We walked in, paid for our quart of bisque and garlic bread, picked up the brown bag and left. Upon arriving home, we found the soup to be completely cold as if it was just taken out of the refrigerator and poured in to the container. The bisque was horrible, very runny, a ton of parsley, very little seafood and absolutely no taste. We paid for a half loaf of garlic bread and received only 5 very thin pieces. This $20 soup and bread dinner was worst than a cheap can of soup. We tried to call Rillo’s, giving them all the chances in the world because of the usual decent food and it was Valentines Night and we knew there were busy. We could not get thru on the phone. Monday night we took the container back to Rillos, yes we actually saved it to show them, but Rillo’s is closed on Monday. So we came back home, still toting this gross soup. We called last night only to be told by a young lady that there was nothing she could do…we would have to talk to the owner about it and there was no one there. Completely dumbfounded that the employee’s are not empowered to simply replace a quart of soup we asked “D” to have the owner call us. Tonight we decided to drive over and were fully confident that, in person, they would surely replace the bisque. NOT SO…”D” told us that the owner had been in meetings all day and that was probably why he hasn’t returned our call. We flat out asked “D” if she could please just give us the quart of bisque but she said ‘no’ so once again we came home with the awful bisque. It amazes me that for a simple quart of bisque and some garlic bread, Rillo’s is completely willing to lose a once a week client, who by the way, also frequents their Market Cross restaurant. I wonder if I ate there in person and something was wrong with my food, would they tell me they couldn’t do anything and that they would have to have the owner call me. This is the most ridiculous and horrendous customer service I have ever seen. They really do not even deserve 1 star.

2. #2 Jackie
   on Jan 21st, 2010 at 8:55 pm

   great food and authentic atmosphere! my family and i love rillo’s!

3. #3 Denise Farrell
   on Jan 14th, 2010 at 4:52 pm

   Always have had good experiences at Rillo’s.
   We have been going here thru 2 daughters at Shippensburg University.
   This was there favorite place to go when mom and dad came to visit.

4. #4 upset patron
   on Jan 10th, 2010 at 1:43 pm

   visited numerious times before the posted last seating and the kitchen had already been closed down. better call ahead to make sure they are still serving if you plan on dining late. customer service is a thing of the past under the new ownership.

5. #5 Michael
   on Dec 30th, 2009 at 7:42 am

   My wife and I had a date night dinner at Rillo’s last night and it was a wonderful experience. Great service, friendly staff, and the food was fantastic. This was our first visit but won’t be our last.

6. #6 Bella
   on Oct 20th, 2009 at 2:34 pm

   Went for the first time last night. Great service, awesome food! Enough left-overs for dinner tonight, too. Thanks, Rillos! I will definately be back soon.

7. #7 Cat Miller
   on Oct 14th, 2009 at 8:12 pm

   Very disappointing. Mediocre food, so so service. Not worth the $$$.

8. #8 Craig
   on Sep 26th, 2009 at 11:05 pm

   Went for my first time this evening. We had a great experience with friendly and attentive service and flavorful food. I would definitely go back.

9. #9 Tony
   on Mar 13th, 2009 at 7:26 am

   Italian food? Not like mom ever made. Not sure if it was sausage or a garden hose. Wonder bread with garlic not italian bread.
   Not up to NY standards

10. #10 Brooke
    on Jan 29th, 2009 at 8:13 am

    Thank goodness someone else didn’t buy this and turn it into some chain restaurant! Same recipes and great food cooked by some of the same cooks that were there since the opening in 1960! The service and food are as good as ever!

11. #11 Sam
    on Jan 10th, 2009 at 9:05 am

    Still missing Joey. Now taken over by owner of Market Cross. Portions and quality have suffered.

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